[nnongnice]

Hello BBO Community,

I would like to share my recent experience with Bridge Base Online (BBO) and ask whether anyone else has encountered a similar situation.

On 17 August 2026, I received an official email from BBO informing me that I had been awarded one year of Premium membership at no cost, as a complimentary benefit in appreciation of my loyalty.

However, on 29 October 2026, I discovered that my credit card had been charged USD 5.99 for BBO Premium membership, despite the complimentary one-year membership I had been promised.

I immediately contacted BBO's accounting and support teams to request clarification regarding two concerns:

1. Why was I charged for Premium membership when BBO had explicitly offered me one year of membership for free?

2. How was my credit card charged without any additional authorization or OTP verification? I would like to understand what payment authorization was used for this transaction.

What is even more disappointing is that I have already sent four emails to BBO regarding this issue, and I have not received a single response.

As a loyal BBO player, I find this situation frustrating and concerning. My concern is not simply about the USD 5.99 charge, but also about transparency, payment authorization, and the lack of communication from customer support.

I would appreciate it if a BBO representative could publicly acknowledge this issue and help clarify what happened. I would also like to know whether other BBO members have experienced unexpected membership charges or difficulties receiving responses from support.

I hope BBO will take this matter seriously, investigate the charge, and provide an appropriate resolution.

Thank you for reading.

[Raynilzero]

In my opinion, this is a very serious issue that BBO have to take action ASAP.

It's extremely concerning regarding trust.

I hope things will get better soon.

[dave251164]

Not good, not good at all!
Please let us know if you find out more about why/how it happened and whether it got resolved?
May be BBO has your card details if you have previously purchased BBO$ and there was a remember my card details for future purchases option?

[diana_eva]

nnongnice, on 2026-November-12, 21:14, said:

Hello BBO Community,

I would like to share my recent experience with Bridge Base Online (BBO) and ask whether anyone else has encountered a similar situation.

On 17 August 2026, I received an official email from BBO informing me that I had been awarded one year of Premium membership at no cost, as a complimentary benefit in appreciation of my loyalty.

However, on 29 October 2026, I discovered that my credit card had been charged USD 5.99 for BBO Premium membership, despite the complimentary one-year membership I had been promised.

I immediately contacted BBO's accounting and support teams to request clarification regarding two concerns:

1. Why was I charged for Premium membership when BBO had explicitly offered me one year of membership for free?

2. How was my credit card charged without any additional authorization or OTP verification? I would like to understand what payment authorization was used for this transaction.

What is even more disappointing is that I have already sent four emails to BBO regarding this issue, and I have not received a single response.

As a loyal BBO player, I find this situation frustrating and concerning. My concern is not simply about the USD 5.99 charge, but also about transparency, payment authorization, and the lack of communication from customer support.

I would appreciate it if a BBO representative could publicly acknowledge this issue and help clarify what happened. I would also like to know whether other BBO members have experienced unexpected membership charges or difficulties receiving responses from support.

I hope BBO will take this matter seriously, investigate the charge, and provide an appropriate resolution.

Thank you for reading.

Hi nnongnice. I work for BBO and I'm an admin here in the Forums.

I'm sorry we didn't answer your earlier emails. You shouldn't have had to write to us several times to get an explanation.

I checked your case and here's what I found. Your complimentary Premium on nnongnice is active, as promised.

The US$5.99 charge is for a different BBO account. That account joined Premium with your payment method on September 29, which started a one-month free trial. When the trial ended on October 29, the first monthly payment of US$5.99 was taken.

On your question about authorization: BBO can't start a Premium plan or charge a card by itself. A plan only starts when someone on that account chooses it and adds a payment method. After that, it renews monthly until the plan is canceled.

I've replied to your support tickets with more details and a proposed resolution. I'll also follow up with you directly if you need any further clarification.

Diana