[nnongnice]

Hello BBO Community,

I would like to share my recent experience with Bridge Base Online (BBO) and ask whether anyone else has encountered a similar situation.

On 17 August 2026, I received an official email from BBO informing me that I had been awarded one year of Premium membership at no cost, as a complimentary benefit in appreciation of my loyalty.

However, on 29 October 2026, I discovered that my credit card had been charged USD 5.99 for BBO Premium membership, despite the complimentary one-year membership I had been promised.

I immediately contacted BBO's accounting and support teams to request clarification regarding two concerns:

1. Why was I charged for Premium membership when BBO had explicitly offered me one year of membership for free?

2. How was my credit card charged without any additional authorization or OTP verification? I would like to understand what payment authorization was used for this transaction.

What is even more disappointing is that I have already sent four emails to BBO regarding this issue, and I have not received a single response.

As a loyal BBO player, I find this situation frustrating and concerning. My concern is not simply about the USD 5.99 charge, but also about transparency, payment authorization, and the lack of communication from customer support.

I would appreciate it if a BBO representative could publicly acknowledge this issue and help clarify what happened. I would also like to know whether other BBO members have experienced unexpected membership charges or difficulties receiving responses from support.

I hope BBO will take this matter seriously, investigate the charge, and provide an appropriate resolution.

Thank you for reading.