[bbstar]

Hi, I completed October 30 Zen Ten Reward tournament. The message said that tournament is still in progress and results will be available when the tournament is complete.

Now the results are in, but I cannot see my result.
https://webutil.brid...106e-1793336715

I can click show boards. This only shows 9 boards.
https://webutil.brid...username=bbstar
On board 10 I played 3!d=, but this is not showing up. Is the board still being scored, and results updated?

[diana_eva]

bbstar, on 2026-October-31, 00:11, said:

Hi, I completed October 30 Zen Ten Reward tournament. The message said that tournament is still in progress and results will be available when the tournament is complete.

Now the results are in, but I cannot see my result.
https://webutil.brid...106e-1793336715

I can click show boards. This only shows 9 boards.
https://webutil.brid...username=bbstar
On board 10 I played 3!d=, but this is not showing up. Is the board still being scored, and results updated?

It's completed now. You played it very close to ending time, when the scoring had already started, so not all your boards were processed.

We'll improve this by adding a warning when the player starts too close to the end time, and there is a risk their scores won't make it to the hand records. Meanwhile we added a refund for this game. Sorry about this.

[bbstar]

diana_eva, on 2026-October-31, 03:39, said:

It's completed now. You played it very close to ending time, when the scoring had already started, so not all your boards were processed.

We'll improve this by adding a warning when the player starts too close to the end time, and there is a risk their scores won't make it to the hand records. Meanwhile we added a refund for this game. Sorry about this.

Thanks, but it is really complicated for me.
I don't want a refund.
I don't want to (manually) ask for a refund.
I would prefer BBO to follow the rules that it has set up itself.
Could you update the rules for the Zen Ten reward?

https://news.bridgeb...-daylong-reward

The Zen Ten Daylong Reward is a fun and convenient way to enjoy bridge on your schedule! Play 10 hands scored in matchpoints anytime within a 24-hour period. Your entry fee adds to a prize pool, with more than half of the fees returned as BB$ prizes to top finishers. The more players, the bigger the prizes! Play at your own pace and join the excitement in just 10 boards!

[diana_eva]

bbstar, on 2026-October-31, 04:27, said:

Thanks, but it is really complicated for me.
I don't want a refund.
I don't want to (manually) ask for a refund.
I would prefer BBO to follow the rules that it has set up itself.
Could you update the rules for the Zen Ten reward?

https://news.bridgeb...-daylong-reward

The Zen Ten Daylong Reward is a fun and convenient way to enjoy bridge on your schedule! Play 10 hands scored in matchpoints anytime within a 24-hour period. Your entry fee adds to a prize pool, with more than half of the fees returned as BB$ prizes to top finishers. The more players, the bigger the prizes! Play at your own pace and join the excitement in just 10 boards!

Yes, we'll review the wording too.