[ducky_rh]

We need a button on the toolbar to report rude behavior IMMEDIATELY. The email method does not work, because by the time one's session is over, one has forgotten the details and sometimes even the name of the offender. I have tried contacting a host immediately. In one case, the host promised to have a word with the offender right away. In the other cases, I was simply told to report it by email, and the email address for this is not easy to find. A better faster way of reporting is necessary. Thanks.

[hotShot]

One thing is to activate the chat log. You can do this, in the dialog where you enter your proflie. After leaving BBO you will find a file:

C:\Bridge Base Online\YOURNAME_chat.txt

Containing every word that has been said to you.

Another possibility is to use <Alt><PrintScreen> to take a screen copy of the BBO window. After that you start "paint" or any other graphics programm (even "word" would do) and paste (<Strg>v) it in.

Then send the chat log or the screen copy or if you don't have that just a report by email.

The mail address is: abuse a_t bridgebase d_o_t com

[inquiry]

hotShot, on Feb 26 2005, 09:08 AM, said:

Another possibility is to use <Alt><PrintScreen> to take a screen copy of the BBO window. After that you start "paint" or any other graphics programm (even "word" would do) and paste (<Strg>v) it in.

The command is <Shift><PrintScreen>.

[hotShot]

<Alt><Printscreen> captures just the active window, in this case the BBO Window, <Shift><Printscreen> takes the whole screen, including things like the Taskbar and edges of other open programs

[Rain]

I just use print screen. No alt, no shift.

Don't know difference, don't think it matters--I think OP has a very good point. The important thing is for an easy button, like a panic button kind of thing that will take a picture for you.

(Misuse should be fined or something)


R

[hotShot]

If it gets to easy, every little anger might be reported. This could produce a lot of extra work to abuse.

[dogsbreath]

I recently 'threatened' to start reporting all abuse , especially mid-hand leavers.
It's a pain .. recently had 8-board match interrupted 3 times by someone leaving because they didnt like a bid/play/defence mistake. Maybe more time needed to see if any effect but i think not .. i thanked a player who named a leaver to the 'lobby' and had a flood of secondary comments from other players also upset by this behaviour. I told them about the 'abuse' mechanism ..surprisingly most were unaware of it. In the meantime I just mark these leavers as 'enemy' .. they are the only players on BBO that i refuse to play with.

This seems to be the latest 'disease' afoot since we appeared to have dealt with the cheaters. Unfortunately a lot of players probably experience so much of this rudeness that they cant remember all the names to report.

Rgds Dog

[Rain]

I don't think reporting people who leave is the most efficient way to deal with this. Best is some automated punishment like banning from playing if they leave halfway or something. Hard to code I think.

[bearmum]

ducky_rh, on Feb 27 2005, 01:09 AM, said:

We need a button on the toolbar to report rude behavior IMMEDIATELY.  The email method does not work, because by the time one's session is over, one has forgotten the details and sometimes even the name of the offender.  I have tried contacting a host immediately.  In one case, the host promised to have a word with the offender right away.  In the other cases, I was simply told to report it by email, and the email address for this is not easy to find.  A better faster way of reporting is necessary.  Thanks.

I think THIS is a good idea

[Walddk]

ducky_rh, on Feb 26 2005, 07:09 AM, said:

We need a button on the toolbar to report rude behavior IMMEDIATELY.  The email method does not work.

It is indeed time consuming for the yellows with all the private chat messages we get regarding abuse. Besides, some are not entirely happy that we can't solve the problems on the spot.

All I can do when I get a "report" is to tell the users what our procedure is. I use something like:

"Send an e-mail to abuseAT .... with all relevant information".

Until last night I thought I was being helpful, but obviously not, because this came back:

"To heck with u if you don't wanna do anything about it".

IF the procedure always is to send an e-mail to abuse, there is no need for the yellows to act as intermediaries. A button or whatever to tell the users how to report an incident will make things much easier for everyone involved.

Roland

[hotShot]

Well if a button is to be implemented, it could open the mail application, and prepare a mail to abuse, with a timestamp and some sort of chat log as attachment. Perhaps a screen copy could be automaticly attached too.

[42]

Rude behaviour is really like an epidemice since some weeks...
I did not yet send abuse-mails, because I don't like to create extra work for others who spend already their time for a community. A further thought of mine was, that if we had an "abuse-button", it may be used excessive... ? But personal blacklisting takes some time to work like a filter, and those people annoy also others
Perhaps we need another small box with a symbol like a lemon or so in the player's profile for repeatedly rude behaviour?
Broadcast ->"And the lemon goes to: blabla!" (sorry, heard too much about the OSCAR today...)

[Brandal]

Walddk, on Feb 28 2005, 05:47 AM, said:

Until last night I thought I was being helpful, but obviously not, because this came back:

"To heck with u if you don't wanna do anything about it".


Roland

What was this guy's story then?

Seems to me he's turning himself in.....


Frode

[Walddk]

Brandal, on Feb 28 2005, 09:37 AM, said:

What was this guy's story then?

Frode

He complained because someone had been rude at his table (the F-word I think), but maybe people who live in glass houses should not throw stones.

Roland

[joker_gib]

Walddk, on Feb 28 2005, 10:00 AM, said:

but maybe people who live in glass houses should not throw stones.

Very nicely said !

[uday]

A yellow can usually act immediately, and will do so if the perp is being abusive to the lobby, destructive in the bidding, etc.

That is, a yellow can usually implement a temporary ban in an emergency, leaving abuse@ to sort things out later.

For most other offences, like a one-off spat, an email to abuse@ is best, as it will allow us to process the complaint as we find time to do so.

[shoeless]

An "abuse button" might cut down on the lobby abuse reports (such as" XXX is a quiiter!" "YYY used delaying tactics to avoid bad result!") Frankly I see these as abuse in and of themselves. While I understand their origin in frustration and indignation - they are poisonous as well. So - an abuse button might not only make the reporting system more efficient and effective but also prevent those wanting to report from doing so inappropriately. I also wonder if there may not be a deterrent factor for abusers here - being conscious that abuse is so readily reportable may just deter some from acting out.

[bearmum]

I just want to know IF I report somebody to "abuse@uknowwhere.com" do I EVER get an reply saying that they have received it??

I only asked because I sent one that happened in a tourney - tried to copy chat too (and THINK I succeeded) sent tourney number AND hand number ------------ and have had NO reply from abuse even to SAY the have received it

IMHO the ONLY way that BBO can deal with possible "abuses" is at LEAST to let those who send reports REGULAR updated as to WHAT BBO is doing about them
OTHERWISE why in the world have a reporting system ?????

[inquiry]

bearmum, on Mar 1 2005, 06:31 AM, said:

I just want to know IF I report somebody to "abuse@uknowwhere.com" do I EVER get an reply saying that they have received it??

The policy is to protect the privacy of our members. There are things yellows (include abuse) will not do.

1) We will not contact invisible members for you or even confirm they are on line
2) We will not give you alterative aliases for yor friends (or enemies) if they have more than one
3) Most importantly, we will not share with people the actions taken against a user, rather it is a warning, a suspension, or a site ban.

This means when you report someone for being "rude" or "cheating" or "leaving table during play" or "malicious bidding", don't expect a report back from a yellow. But you can rest assured, as uday said above, if someone is being vulgar in the main lobby, or is distorting the scoring by jumpint to 7NT on every hand and then redoubling, or going from table to table, making some silly bid, then leaving that table to join another and doing the same thing, a YELLOW will take immediate action even if they report back to you that they did. How can you tell in this case? The idiot doing this stuff's name will go red and they will not be online again, at least for a while.

Ben

[bearmum]

"QUOTE"
1) We will not contact invisible members for you or even confirm they are on line
2) We will not give you alterative aliases for your friends (or enemies) if they have more than one

I wasn't asking for that Ben

"QUOTE"
Most importantly, we will not share with people the actions taken against a user, rather it is a warning, a suspension, or a site ban.

Wasn't asking for THAT either

"QUOTE"
This means when you report someone for being "rude" or "cheating" or "leaving table during play" or "malicious bidding", don't expect a report back from a yellow. But you can rest assured, as uday said above, if someone is being vulgar in the main lobby, or is distorting the scoring by jumping to 7NT on every hand and then redoubling, or going from table to table, making some silly bid, then leaving that table to join another and doing the same thing, a YELLOW will take immediate action even if they report back to you that they did. How can you tell in this case? The idiot doing this stuff's name will go red and they will not be online again, at least for a while.

I was reporting somebody in a tourney ( not in MBC) and ALL I am asking is a REPLY saying that SOMEBODY has received my report --- and are at the VERY least looking at it --- otherwise WHY should anyone bother trying to report abuse????